MoviePass Competitor Sinemia Offers New Cardless Option to Keep Up with Rising Demand

Sinemia is MoviePass’s main competitor. They have been growing like crazy, especially as MoviePass has been making some changes that are pissing off customers. This growth is good, but when MoviePass saw similar growth they sacrificed customer service. Sinemia has decided to handle the problem differently. Customers have been complaining about not getting their membership cards in a timely manner and instead of offering some crap argument, they decided to provide a new cardless option. Here’s an explanation from the press release:

““We’ve seen incredible demand for our movie ticket subscription service, with many customers wanting to dive right in and buy movie tickets without waiting for a physical card to be shipped to them. We’re proud to now offer the Sinemia Cardless feature, allowing movie fans to reserve movie tickets in advance immediately,” said Rifat Oguz, founder and CEO of Sinemia. “At Sinemia, we strive to provide the best moviegoing experience possible while driving the industry forward, and this is just one example of how we’re moving quickly to address our customers’ needs. Sinemia Cardless makes it easier than ever for people to get their movie tickets in advance.”

The new cardless feature is available to all subscribers with a paid Sinemia account in the US, Canada, the UK and Australia. Users simply select the movie and show time through the Sinemia app and use digital, one-time only payment information associated with their account to finish the check-out process.”

Sinemia and MoviePass have both been growing and I’m sure both have problems (although I only seem to hear about MoviePass), but this is definitely a point in Sinemia’s favor. They listened to their customers and adapted. If they continue listening to customers, I think they’ll be fine.